Unleashing the Potential of Epic One's Amplify Mood

Most of what matters to a shop shows up somewhere in a stream: a feed, an inbox, a channel, a running list of updates. Nobody can watch all of it, and the one item you needed is usually buried between a hundred you didn't. Epic One's Amplify mood is built for that problem. In the app it's labeled "Find the conversations that matter."

What the Amplify mood is

Epic One has moods, and you pick the one that fits what you're working on. Amplify monitors feeds of any kind and provides multiple action options. The use case is simple: help you monitor and manage the content you're looking for. You tell it what you want to keep an eye on, and it watches the feeds so you don't have to. You change moods in Settings, and it only affects your own seat. A coworker signing in at the next desk sees nothing different.

Monitor, then manage

Watching a feed is only half of it. When Amplify surfaces something you were looking for, it doesn't just hand you a list and leave. It offers multiple action options on what it found, so you can decide what to do with each item right there. The point is to spend your time on the few things that matter instead of scrolling through everything else to find them.

Where Amplify looks

Amplify is a licensed add-on mood. You set up your channels once, in Settings > Amplify Connections, and they're available from then on. X and LinkedIn connect with one click, and no password is stored. Beyond those, Amplify can watch Reddit, LinkedIn monitoring, any login-gated web forum (the Epicor Users Group is a common one for Epicor shops), about 50 default news and industry RSS feeds, and your own Media Sources.

Rules: what to watch and what to do about it

Each watch is a rule, and a rule has four parts: a source, keywords, an interval, and actions. Pick where to look, say what you're looking for, choose how often to check, and decide what happens when something matches. Matches are never surfaced twice, so you won't see the same article or post come back around.

The actions are where the multiple options come in. Amplify can email you the post or article along with a suggested reply or share post. It can draft a post about the match. It can reply, like, or repost, and public actions wait in an approval queue by default. And it can learn from what it finds: say "learn for me" or "learn for the company," and Epic One reads the matched article and remembers it.

Answering forum questions

Forum auto-answer is the clearest example of monitoring and acting together. When a rule catches a question, Epic One reads the full question, not just the title, and consults your company knowledgebase. It then drafts a how-to answer in a consultant voice. It never invents menu paths, and it flags what to verify before you rely on a step. The draft goes into the approval queue, and nothing is posted until you've looked it over.

Posting on command

You can also skip the rules and just ask. Say "post this to my LinkedIn" and Epic One shows you the exact text it intends to publish. It posts only after you confirm.

Security stays exactly where it was

Amplify adds its own guardrails for anything that touches the outside world. Each user connects their own accounts, and credentials are stored encrypted. Every public post is approval-gated, and that approval is separate from ERP write approval. Nothing goes out under your name until you say so.

A mood changes how Epic One works with you. It doesn't change where your data lives or who can see it. Everything on our security page still applies. Each company gets its own dedicated server, and conversations and documents live there and nowhere else. Our own team can't see your conversations or documents. Epic One works through each person's own ERP and CRM login, so nobody sees more through it than they could see directly. Epic One processes language through Anthropic's commercial Claude API, which doesn't train on customer data. And any change to an ERP record still shows the exact change and waits for a person to approve it first, with every action logged.

Try it on one feed

Don't start big. Pick one feed you currently check by hand and tell Amplify what you're looking for in it. If what it surfaces saves you the scroll, you've seen the point. If you're not on Epic One yet, the Get Epic One page is where you tell us which ERP you run, and we'll set up your private instance and walk through the safety details before anything connects.